Our Team

Marlin joined IRM in 2017 to proactively look after clients and help them solve any business or technical challenges as a Client Relations Executive, and was appointed Client Relations Director in May 2021. She is a highly-skilled professional with extensive experience undertaking a diverse range of roles within the Business and Financial services industry. Prior to working with IRM, she spent three years as a Project Manager delivering regulatory and efficiency software enhancements for Listed and Unlisted companies. This experience honed her skills in developing new technology with the forethought of the best User Experience in mind. The previous ten years were focused on providing administration services where she headed an Investor Services Admin team. Marlin loves building long term relationship with clients and helping them achieve their goals.

Prima Patrianto MBIS was appointed Client Services Director at IRM in May 2021, responsible for all aspects of the delivery of IRM services to clients. Over the previous seven years with IRM he was a developer, senior developer and manager. He has over 15 years’ experience in management, client services and IT industries. His technical expertise, client relations background and knowledge around digital products equip him well for his current role, including strategic product direction, project coordination and supervision of solution delivery, and support operations. His goal is to further the company’s objectives of continuously enhancing the client experience.

Matt has over 20 years of corporate design experience and has worked with a diverse range of clients from local businesses to international companies. He has honed his design skills across three continents and his experience extends across annual reports, bidder and target statements, prospectuses, websites, newsletters, corporate identities, corporate communications and advertisements. Matt is well organised, disciplined and used to working in a fast and accurate manner. He has a keen eye for detail and possesses in-depth knowledge and understanding of investor communication for print and online media.

Ruchelle joined the IRM team in 2021 as our Client Relations Executive based in Brisbane. She brings over 20 years of experience in both the private and public sector ranging from her own businesses to multinational and defence partners. She is skilled in discovering client requirements and energetic about devising and activating strategic plans targeted at satisfaction improvements and results. She thrives on strong client relationships bringing a fresh view to investor communications.

Paul joined IRM in 2021 as a Client Relations Executive. He has over 20 years’ experience in Business Development Management and Client Relations roles in the UK and Australia. Paul has returned to the investment sector having previously worked for Australia's leading resource investment publication RESOURCESTOCKS Magazine and launching many investor roadshows and events across Australia. Paul understands the investor journey and excels in helping clients promote their companies to the investment market.

Luke has more than 12 years in the IT industry, with the last ten years specialising in web development. His main skills include HTML, CSS, JQuery and WordPress. Luke joined IRM in August 2011. He is IRM's subject matter expert in most matters relating to HQi and IRM Newsroom. Previous experience includes ABC, IBM and Shaw Stockbroking.

John Zhen MCS has extensive experience in website and database development, primarily using Dot.Net and SQL. He has worked for various organisations in both the public and private sector and has been IRM's senior developer since 2013, and has been responsible for many of the initiatives and new releases of HQi. Since graduating with a Master's degree in Computer Science, John has taken part in many projects, involved in all stages of the development cycle.

Jeffrey Mante MBIS began working for IRM as a remote web developer in 2015. He has substantial work experience in Australia and the Philippines with IT companies prior to working remotely with IRM. He has more than 12 years of expertise in the IT sector, specifically in web design, front end development and PHP programming. Jeff thinks that creating websites is a never-ending learning process. “You wink just once and the website is outdated. Therefore, taking an active stance in learning is essential.” Hobbies include participating in discord communities, doing long drives and occasional banter.

Ethel joined IRM in 2017 and has over 13 years of experience in customer support and the IT industry. She previously worked as an IT Service Desk Lead, managing a team of IT professionals who provide support for IT systems and business applications. Ethel's job as a project manager is to oversee the entire project life cycle for IRM clients, from planning and implementation to delivery and project closure.

Ethel possesses strong communication and organizational abilities, which she believes are essential for her role as a Project Manager.

Sunchine has worked in the IT industry for more than 10 years, gaining experience in system development management, email marketing campaign, and website development. She previously held the role as a Support Manager for an australian software company.

She holds a bachelor's degree in Computer Science and is now a full time Project Manager at IRM. She is also a certified member of Project Management Institute and is passionate about implementing a project management methodologies.

In addition to her primary job function, she is also involved in ground rules and motivating team throughout a project.

With over 8 years of demonstrated experience as a Web Developer, Project Coordinator, and Senior Quality Assurance Specialist, Regine has been working with IRM for more than a year in the role of Client Support. For her, these are only a few of the fundamentals of providing client support.

Jake is a web developer at IRM. He began working with us in 2018 as a virtual support staff. He has more than 8 years of experience in the IT sector, the last two years of which he focused on web development. His primary competencies include WordPress, HTML, and CSS. He is IRM's go-to source for information on the majority of topics pertaining to HQi and IRM Newsroom. He worked as a freelance web developer, administrator, and support before joining IRM. In 2020, he was promoted to his current position and was able to increase his understanding of web development.

Kenneth is a Web Developer at IRM. He joined the company in 2021 and has 8 years of full-stack web development experience. Outside of work, he enjoys trekking and discovering the mountain scenery. And he enjoys spending his free time with his family and friends.

Romeo is one of our client support with over ten years of technical experience. With a background in web development, SEO, marketing, and video editing. He understands the needs of clients from all walks of life and excellent at taking care of clients. Joined IRM in 2021, he motivates himself to learn more to serve clients better. Learning is a part of growth that will help us change the world for the better.

Janina has been assisting clients with technical needs for IRM for the past three months. She has experience working with several CMS and has a background in front-end programming. 

Outside of work, she likes to play with her dogs, Kiwi, Cookie, and Cream. She enjoys traveling, baking, playing video games, and crocheting.

Kim began working with IRM in 2021 as a web designer. Prior to IRM, she worked as a graphic designer for 7 years. She just completed a UX course which she is now expanding her skills.

Jess joined IRM in 2022 assisting the Art Director with content materials. Prior to joining the team, she worked as a social manager for an established hotel and restaurant brand in the Philippines and continues to work as a graphic designer that focuses both in print and online content creation.

Megan has been working and assisting clients for 14 years. She is one of our Client Services Administrators currently assisting one of our Directors and two of our Relationship Managers. She is professional with everything she does, and passionate with her work. Prior to IRM she has been a part of different industries such as credit repair, debt collection, and eventually walked her way up to be Paralegal in two Australian legal firms. Megan is excellent in interpersonal skills, demonstrated by communicating with clients, colleagues, and non-technical professionals on a daily basis which is essential to her current position.  Out of work, she likes to do diamond painting, and spending quality time with her family.

Jojo became part of the IRM team in 2017 as a marketing assistant. Her work involves creating corporate blog posts, delivering marketing collaterals, and enhancing customer engagement through digital content. As an experienced communications specialist, her previous roles include writing business news for the U.S. financial services industry and producing various content for corporate communications. In her downtime, she loves travelling as well as going on food trips with her family and friends.